The shipping industry is a major determinant of the Lebanese trade and service sector. Shipping agencies are now aware that their employees are ever more important in sustaining competitive advantage. Provided by adequate front-line assistance, employees can greatly influence customers’ impressions about the shipping company. This study assessed the relationship between each construct of the role stressors – role ambiguity, role conflict and role overload – and job satisfaction for non-managerial employees. Role ambiguity is a state of misunderstanding a person has about his/her role’s expectations. ...

Succession planning is one of the most critical functions of an organization. This is the process that identifies and assesses the appropriate candidates to handle future responsibilities and to fill key business leadership positions. In family business, the succession process is defined as the transfer of managerial control from one family member to another. My thesis sought to fill a gap in the family business succession planning literature by seeking to gain an understanding of the key factors that develop it successfully. Is your family business a family-first business or a business-first ...