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Browsing by Author "Thoumy, Mira, Ph.D."

Browsing by Author "Thoumy, Mira, Ph.D."

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  • Application of lean management in Lebanese pharmaceutical companies 
    Baroud, Juliette (Notre Dame University-Louaize, 2018)
    Purpose - The purpose of this research is to study the impact that the adoption of Lean manufacturing principles has on operational performance in Lebanese pharmaceutical industries, while taking into account the employees' characteristics that might affect the constructs. Design/methodology/approach - The philosophical position that was adopted in this research is the post-positivist approach. Moreover, the deductive reasoning was used throughout the paper. A quantitative method was implemented using a questionnaire that targeted some Lebanese pharmaceutical companies. Findings - The perception ...
  • Attributes of patient satisfaction in hospitals : a case study at Ain Wazein Medical Village 
    Ghannam, Fadia (Notre Dame University-Louaize, 2019)
    Purpose – The purpose of this paper is to explore the determinants of patient satisfaction in the healthcare sector, the links between its factors, and the impact of each factor on the overall satisfaction for its positive feedback on the workflow and progress of hospitals, despite the fact of the rising cost of health care and the high rates of out-of-pocket expenditure in Lebanon. Methodology – A post-positivist philosophical position and a deductive reasoning approach were adopted through this research. This study deals with a case study of the attributes of patient satisfaction of AWMV ...
  • Barriers to the implementation of lean management in the Lebanese construction industry 
    El Hajj, Claudette (Notre Dame University-Louaize, 2018)
    Purpose -The purpose of the study is to analyze frameworks barriers and enablers of Lean construction implementation in the Lebanese industry. Design/methodology/approach —A mixed approach in the form of a Delphi group with a prepared interview guide and a questionnaire were used to achieve the research objectives using an exploratory case study. Findings - The framework used in company X is a conceptual and implementation framework The process is internal, and emphasizes on the bottom- up approach using the last planner system as a Lean tool. It consists of preparing a Lean team, focusing ...
  • Corporate social responsibility practices in the hospitality sector : a comparative case study 
    Khalife, Christelle Sami (Notre Dame University-Louaize, 2019)
    Purpose – The purpose of this study is to compare corporate social responsibility practices between five different sectors under the hospitality industry; beverage, nuts and oil, casual dining, hotel and fast casual across rural, urban and secondary areas. Design / methodology / approach – This research is qualitative by nature. A comparative case study methodology was adopted using semi-structured interviews with 32 targeted firms under different sectors of the hospitality industry in different Lebanese areas. The design of the interview guide was derived from the ISO framework of sustainability. ...
  • Digital transformation: readiness of the Lebanese manufacturing industry 
    Salameh, Eliana (Notre Dame University-Louaize, 2021)
    Purpose – The purpose of the present research is to analyze the barriers affecting the readiness of digital transformation implementation in the manufacturing enterprises in Lebanon. Design/methodology/approach – The research implemented a mixed approach using survey based questionnaires and interviews in order to understand the barriers that could impact the readiness of manufacturing organizations for digital transformation. The research implemented a deductive approach therefore it relied on previous studies and theories to validate the research hypotheses, and followed the positivism ...
  • The effect of the switching costs on the customer retention : mobile telecom industry in Lebanon 
    Abdallah, Elie (Notre Dame University-Louaize, 2016)
    Purpose -- The purpose of this paper is to explore the structure of switching costs in the Lebanese telecommunication market and investigate its impact on the customer retention taking into consideration the customer attributes that might impact these constructs. Design/methodology/approach -- A post- positivist philosophical position and a deductive reasoning approach were adopted through this research. A mixed method was implemented including a qualitative study using a semi-structured interview technique on one of the two telecommunication operators in Lebanon in order to facilitate a ...