Institutional Repository

Browsing by Subject "Banks and banking, Mobile--Lebanon"

Browsing by Subject "Banks and banking, Mobile--Lebanon"

Sort by: Order: Results:

  • Consumer perspectives about online banking and ATMs adoption in Lebanon 
    El Chemaly, Cynthia (Notre Dame University-Louaize, 2018)
    Purpose – The purpose of this research is to explore the factors that influence the Lebanese consumers' perception regarding the c-banking services and to segment and profile the users using the retrieved factors. Design/methodology/approach – A post-positivist epistemology and a deductive reasoning approach were adopted in this research. An online survey was administrated and 323 responses were collected. A factor analysis, regression analysis tests, non-parametric tests and a cluster analysis test were performed using Excel, SPSS, and EViews. Findings – The qualitative findings of this ...
  • Customers satisfaction with digital banking channels: the case of the Lebanese banking sector 
    Yazbeck, Michel (Notre Dame University-Louaize, 2020)
    Purpose: The purpose of this research is to study the extent of adoption of DBCs, benefits of usage and service quality and their impact on the overall satisfaction with DBCs, in order to measure the satisfaction of digital technologies in the Lebanese banks, and to learn from this research if adopting digital channels would be beneficial or not for the Lebanese banks in different aspects. Design/methodology/approach: This research adopts a deductive approach, by using the data collected in statistical techniques to obtain significant results. The data was collected using a survey research ...
  • An exploratory study on adoption of online banking in Lebanon 
    Bchara, Raymona (Notre Dame University-Louaize, 2016)
    Purpose: This thesis attempts to explore the impact of adoption of online banking, through its various media and communication channels, on branch expansion and overall banks profitability. We use a sample of 17 Lebanese commercial banks constituting 90% of the Lebanese commercial banks sector, from 2004 till 2013. Design/ Methodology/ Approach: this study is based on a quantitative model with a deductive approach. Secondary data was collected from BILANBANQUES to feed into a multiple regression models. The independent variables are the following variables: year adoption of mobile banking, phone ...
  • The Lebanese mobile banking applications and customer satisfaction : investigating service quality variables in North Lebanon 
    Faek, Joudi Jamil (Notre Dame University-Louaize, 2020)
    Purpose - This study was conducted in order to investigate and analyze the underlying impact that mobile banking applications’ service quality has on customer satisfaction within the Lebanese context, specifically North Lebanon. Design/methodology/approach - Deduction was the reasoning approach embraced in this study. Using an online distributed questionnaire, there was a collection of 157 usable responses. Data was analyzed using SPSS. Moreover, correlations along with regression and other tests were used to test the considered hypotheses. Findings – The hypotheses considered in this study were ...