Institutional Repository

Browsing by Subject "Customer relations--Management"

Browsing by Subject "Customer relations--Management"

Sort by: Order: Results:

  • Ashkar, Maree (Notre Dame University-Louaize, 2016)
    Brands today have become experience centric where they focus on providing positive memorable journeys with their consumers to allow them to feel anything positive toward the brand, resulting in an emotional engagement. Consumers are also looking for the intangible value they find in brands and not just the tangible product. Their purchasing decision and choice are based on relating to the brand values and personality rather than just needing or wanting the product. With that said, brands need to add value to consumers through perception and brand image. With the focus on Instagram as the visual ...
  • Mhanna, Françoise (Notre Dame University-Louaize, 2006)
    The 80/20 rule says that 20% of the customers produce 80% of the sales; this rule indicates the existence of hidden sales potentials that must be revealed. Those hidden sales potentials can only be discovered by building acustomer profile. A smart customer profile finds the high potential targets, creates CRM strategies, and starts programs to sell the hidden targets. Shifting just a small percentage of the customers whom are not generating profit to the top group of customers generating profit adds significantly sales growth increase profits. Customer profile puts the full picture together to ...