The shipping industry is a major determinant of the Lebanese trade and service sector. Shipping agencies are now aware that their employees are ever more important in sustaining competitive advantage. Provided by adequate front-line assistance, employees can greatly influence customers’ impressions about the shipping company. This study assessed the relationship between each construct of the role stressors – role ambiguity, role conflict and role overload – and job satisfaction for non-managerial employees. Role ambiguity is a state of misunderstanding a person has about his/her role’s expectations. ...