Assessing employees' engagement in a health care context : the case of nursing and administrative department at Albert Haykel Hospital

Abstract

Purpose –The purpose of this thesis is to assess employees’ engagement in the nursing and administrative departments at Albert Haykel Hospital. Design/methodology/approach –Deductive in nature, this thesis uses a questionnaire survey to examine the extent to which the elements of engagement vary with demographic variables of the respondents as well as the existence of a significant linear relationship between them. The analysis of any variation and relationship is manipulated through the use of descriptive and inferential statistical methods. Findings –The results of this study show a variation in the demographics of the respondents with respect to the elements of engagement as well as a slight but significant linear relationship between them. On the other hand, the study suggests a negative linear relationship between the element of engagement “I have a best friend at work” and the education level of the respondents as it is noted that as the educational level increases, this element of engagement decreases. Research limitations/implications –This thesis can be extended for future comparison through assessing engagement in other Lebanese hospitals. Besides, conducting interviews with managers and directors of the hospitals is worth being studied. Practical implications –Findings can help policy makers in improving engagement in their organization taking into consideration the variables that are crucial for its execution. Originality/value –This thesis is original in its content since it studies the existence of employees’ engagement in a Lebanese hospital which is a new area that is worth considering.