Employee job satisfaction : the case of Notre Dame University-Louaize

Abstract

Purpose: This research attempts to study employee job satisfaction at Notre Dame University-Louaize. It examines the existence of potential variations of perception with respect to demographic variables, such as age, gender, tenure, position, education and contact with students. Design/methodology/approach: This research is a case of study that uses the Minnesota Satisfaction Questionnaire as a quantitative data collection tool. The philosophical approach is positivism and deductive reasoning approach. Findings: Level of employee satisfaction is associated with demographic variables. Compensation constitutes an issue of those who have high levels of educational degrees. Females tend to feel suppressed with certain issues such as creativity at work, ability utilization and responsibility. Research limitations/implications: The main limitation in this research was the data collection method. Some employees were unwillingness to take the time to fill out the MSQ. There is no guarantee as well as the employees filled it out with transparency and that no bias is introduced. Practical implications: The results of this case study of NDU will give the management especially its human resource department, an insight on the aspects that employees find satisfying and dissatisfying with the job they are doing or with the working conditions. It will be a contribution to the staff members who continue to serve the students and faculty members for a better system of education. Originality/value: Demand for education continues to grow and flourish in Lebanon, the originality of this study is that it is a case study of NDU’s employees, which is one of the most growing fast universities to support the demand of the community.