Stress in human relations at work case study : Lebanese companies

Abstract

This thesis revolves around stress in human relations at work, its reasons as well as some solutions that will not only aid at a personal level but the Lebanese organizations as well. After all, people are the most valuable asset for an organization. For this reason, studying the stress that arises at work due to unhealthy human relations was done as through the following research questions. Harassment, which leads to unhealthy relations, is the main cause of job stress in the Lebanese organizations. As such, the effects of harassment were studied on three variables: affecting human relations at work, decreasing performance and affecting moral in such a way that it alters behavior. Working with the Arab Federation of Exchanges for the past two years has broadened the way I perceive money markets, liquidity, exchanges and investments. As I learned to cooperate with different people from different countries, I understood how important relationships were and how stressful they could become. Punctuality, constant update, foreseeing possible problems and learning how to deal with different people were amongst the things that always pressured me. However, job stress can be seen on an even wider scale, a more international one. Even the 1992 United Nations report labeled job stress as, “The 20th century epidemic”. Also, in the 1996 World Health Organization survey, job stress was again referred to as “A World Wide epidemic”. In order to study this aspect in the Lebanese market, a questionnaire was distributed to fifty Lebanese organizations located in Mount Lebanon, Beirut and suburbs where the economic rate is the highest. Through SPSS, the results of the findings were further analyzed using the Chi square test of independence (P-value) to compare two qualitative values. Also, the Gamma was used to study the association between variables measured at an ordinal level.