Individual factors and working conditions affecting employee retention : the case of Lebanese insurance companies

Abstract

Purpose: the objective of this study was to analyze the individual and work factors that influence employee retention in the Lebanese insurance companies by reviewing the managers’ and employees’ perspectives. Design/methodology/approach: the information of this analysis was obtained through exploratory interviews and analyzed questionnaire results using the coding system and the Statistical Package for Social Sciences. Findings: the results of the study support the predicting factors (individual and job related) mentioned in the research. The analysis showed that gender, marital status, organizational commitment, job satisfaction, training programs, development and growth, compensation plans, work autonomy, and promotions increase retention. Research limitations/implications: the allocated time for the study was a major limitation since there was no availability to review all the variables mentioned in the literature review. Practical implications: this research aimed to help decision makers in the recruitment field to be awake of the major predictors of the decision to stay. Originality/value: the research adds to the knowledge about the aspects that influence employee retention in the Lebanese insurance companies. Also, the study discusses the mentioned factors in the literature review in the Lebanese context.