Purpose – The purpose of this thesis is to determine the impact of the recent oil price decline on the GCC banking system. Design/methodology/approach – The econometric Chow model is used to test for structural breaks in the performance of selected sample GCC banks (Saudi, UAE, and Qatar banks) upon the occurrence of the recent oil price decline at the various aspects of bank performance (profitability, liquidity, credit quality, and capitalization). Findings – While Qatar banks are found to be resilient showing continuous performance over time, the Saudi and UAE banks are found to be significantly ...

The topic of this thesis is in the area of Management, Banking and Finance, and it focuses on the impact of using Direct Sales Agents (DSA) in Retail Banking at BankMed. The usage of DSA is becoming of main importance in today’s banking sector where customized and quick services are a must. The purpose of this paper is to evaluate customer satisfaction and loyalty from using Direct Selling Agents (DSA) services in retail banking, based on customers’ perception. This paper’s contribution is that there are only few studies dealing with the assessment of DSA in banking environments. As a result, ...

The main purpose of this study is to show the importance of building a sales team in the business, and how crucial it is to maintain a solid commercial strategy, accurately tailored and professionally supervised, driving the company to success. This study summarizes the results of Radisson beauty s.a.r.l starting with its formation, and the different processes that the company took to create a well-organized and successful sales team. Throughout this process, each member of the sales team was required to submit a questionnaire and was deeply interviewed to assess his progress, the collected ...

Purpose - the thesis will be studying and analyzing the financial and stock market in the presence of Islamic finance in Asia as a first step and in the Saudi Arabian market as a second step, before overlooking the status of the Lebanese Islamic banks. Design/methodology/approach: after defining Islamic finance and explaining its laws and regulations and the instruments used, Islamic finance will be compared to conventional finance. The results will be based on data collected from both: - Islamic and non-Islamic financial markets (Asian countries) during, before and after the financial ...

Purpose: The Pharmaceutical industry in Lebanon, as in other countries worldwide, has been witnessing an exponential growth rate. Pharmaceutical Sales Representatives, being the backbone of the sales departments of Pharmaceutical firms, have been at the highlight of the critique of this study that is intended to examine the motivation factors that are the most influential to their job satisfaction. Design/methodology/approach: The study targeted Pharmacists working as Pharmaceutical Sales Representatives in Lebanon. With the support of the Syndicate of Pharmacists in Lebanon, electronic copies, ...

Purpose – With the digitalization of services, banks seek to implement online banking in order to shift from traditional banking and provide customers with the needed services without customers having to physically be present in bank branches. This shift would enable banks to have a wider reach, and would contribute to the efficiency of the banking process. The purpose of this study is to identify the factors that impact consumer satisfaction with online banking services, focusing on service quality, web design, and privacy and security. Design/methodology/approach – This study explores the ...

Child labor is an economic and social phenomenon that is still present in our civilized world. Dealing with the problem has put international corporations in a tight position, where taking advantage of working children seemed as a cost saving technique to compete in the business world. The following paper demonstrates the status of working children in the different Lebanese business sectors, and mainly aims at proving that working children represent more of a cost that an asset for corporations. The paper also aims for showing that the phenomenon is damaging for both working children and for ...

Purpose - This paper has two purposes; attempting to identify a CSR decision making model and exploring the perception of Lebanese business leaders on Green Economy, CSR and their inter-relationships. Design/methodology/approach - Qualitative and Deductive in nature, this paper uses 14 semi-structured and the thematic analysis framework to describe the perception of Lebanese business leaders in the exploratory study, and to test the developed proposition of the CSR decision making model in the conceptual research. Findings - The findings provide evidence to confirm the CSR decision ...