Purpose - This research attempts to assess the perceived impact communication has on job prospects in Lebanon utilizing the theories of persuasive communication, heuristic-systematic processing, and halo effect. The topic is studied from both the job interviewer and the job interviewee's perspectives, for it focuses on communication during job interviews. Design/methodology/approach - Deductive in nature, this paper uses descriptive and inferential statistical methods. In order to collect data from both parties involved in job interviews, survey questionnaires targeting job interviewees are ...

Purpose: The present research aims to explore the different factors influencing employee job satisfaction in Blom Bank branches in North Lebanon. Moreover, the impact of job satisfaction on employee retention was also investigated in this study. Another aim of the study was to investigate the impact of rural-urban differences on the job satisfaction of the employee. Design: Primary data was collected from the employees working in five branches representing urban and rural areas of Blom Bank Lebanon, mainly Zahireh Branch, Amioun branch, Halba branch Boulevard branch, and Azmi branch of Blom ...

The topic of this thesis is the area of organizational behavior and human resources, and it is: "motivation and empowerment on the job for teachers: the case of four 'American-type' private schools managed by School Development Consultants (SDC) in Lebanon". As a result, the following are the two research questions that were explored: What are the problems faced by the faculty of the four schools that are resulting in a lack of intrinsic motivation, specifically empowerment? As a result of the findings in researcxh question 1, what type of plan should management develop to secure an increase in ...

Does your Appraisal System Work? Can Appraisal System work as a method of retaining human power and work as a strategy for building culture? Each year, employees and their immediate bosses enter into an elaborate gaming exercise called the annual performance appraisal. Most of it is form filling, and yet every company goes through the ritual. It's time to reappraise appraisal systems. Appraisal systems require constant rejuvenation and renewal. If appraisal systems have to serve development purposes without creating any insecurity or defensiveness we need to learn to treat employees with a shade ...

Purpose -- the purpose of this thesis is to study and analyze the value of training and development with regards to the satisfaction and motivation of employees. Furthermore, this thesis tends to shed light on Kettaneh Company and better understand whether the training performed in this company is important and successful in enhancing the employees’ their performance and satisfaction. Design/methodology/approach -- in this thesis, the qualitative and quantitative approaches are used in presenting and analyzing the data. Primary data from a questionnaire and unstructured interviews was collected ...

The fashion retail industry in the Middle East region is drastically expanding in most of the countries of the region with a great variety of international brands opening. The purpose of this thesis is to study the level of customer satisfaction in the region and try to design a complete training system to maximize customer satisfaction by optimizing customer service. Establishing such a system might be hard to design, yet succeeding in such initiative might allow retailers to gain an important competitive edge in times of sever competition and great expansion. The problem is that the customer ...

By 2005, ITec had 51 employees and was on track to make 2$ million in sales for the year with a firm projected forecast for the coming years. ITec margin were on average, 30 percent of sales. The company was well established in Lebanon and had some customers in the Gulf region. ITec main business was ERP Implementation, business consultancy, process reengineering and project management. This type of business is Human capital intensive; resources and experience were the main assets. The company's yearlong development effort has been extremely successful and growth was more than expected. By the ...

Purpose – The purpose of the study is to investigate the differences and similarities that may exist between female and male principals’ leadership styles in Catholic schools in South Lebanon. Design/methodology/approach – This study used the mixed methods design. More specifically, the study adopted the Explanatory Sequential Design and worked with primary data. It started by collecting and analyzing quantitative data through a surveybased questionnaire, then collected and analyzed the qualitative data through two focus groups. In the first phase, the deductive approach, with a ...

Purpose-Telecommunications, today, is considered an essential catalyst for economic growth. It has entered a new age of development and increased competition wi th established players. The purpose of this study is to use a sophisticated model to measure the efficiency and productivity of 16 mobile operators in the Middle East market during 2011. Design/methodology/approach-To measure relative efficiency, the study applies the partial factor productivity (PFP) and three data envelopment analysis (DEA) models, the CCR, BCC, and A&P models. The efficiency scores obtained from the PFP and the DEA ...

The objective of this study is to determine bank employees' preferences for intrinsic and extrinsic job factors in their present job' or when choosing a new job. Theoretical information on the role of motivation was obtained from published books and articles. Then a study was done on Lebanon taking a sample of 100 employees from various banks. This study was supported by a statistical approach. Finally, findings and recommendations were reported stressing upon the effect of rewarding employees according to their productivity.