Purpose - This study was conducted in order to investigate and analyze the underlying impact that mobile banking applications’ service quality has on customer satisfaction within the Lebanese context, specifically North Lebanon. Design/methodology/approach - Deduction was the reasoning approach embraced in this study. Using an online distributed questionnaire, there was a collection of 157 usable responses. Data was analyzed using SPSS. Moreover, correlations along with regression and other tests were used to test the considered hypotheses. Findings – The hypotheses considered in this study were ...

E-commerce is now becoming one of the largest industries in the world, especially that it is accessible to all communities and markets at very low costs. Lebanon is now witnessing developments in the state, banks and business sectors to embrace this trend and capitalize on it. Major problems and opportunities, however, need to be explored especially due to the complicated technology and advanced nature of the issue.

The purpose of this research project is to show the inflow of technological means that affect business especially Lebanese banks. the Lebanese private sector seeks always to implement technologies that are aimed to provide increase in its profits. Electronic Banking is now adapted by foreign banks outside Lebanon (and soon it can be adapted) by the Lebanese banks. There exists in the market an array of advanced machines to serve customers in a faster pace, and as offer them new services to facilitate their daily transactions, thus easing economic business cycle. Internet is the most advanced ...

The same latent problem faces almost all developing countries. This problem is how to develop the society of the country. Before 1990, and for years, economists, politicians and development planners have charged year-to-year progress or decline within a country, by measuring average per capita income. So, clearly, before 1990 and for years development of a society was viewed as the development and growth of the capital resources of the economy, often by neglecting the human dimensions in that society, Current views regarding development, have changed. It is thought that the development of a ...

This research studies the effect of job enrichment as an intrinsic motivational factor on the job satisfaction of Lebanese commercial bank employees in Muhafazat North Lebanon. This research shows whether or not intrinsic motivation such as job enrichment can be differentiated from extrinsic motivation in affecting performance of the employee. Since job satisfaction plays a significant role in affecting employee performance, the importance of job enrichment as a leading factor to job satisfaction is tested empirically.

Purpose – The purpose of this research is to study the difference between the CSR reporting and the CSR execution in the Lebanese banking sector specially during the current financial crisis and lack of trust between the customers and the banks‟ administration as a whole. Design/methodology/approach – To proceed with this study, we used the quantitative method by extracting data and information for 13 Lebanese banks and calculating the sovereign exposure debt of all these banks separately and comparing them to their disclosed CSR practices. Findings – Our research showed that not all CSR actions ...