Purpose -- The purpose of this paper is to explore the structure of switching costs in the Lebanese telecommunication market and investigate its impact on the customer retention taking into consideration the customer attributes that might impact these constructs. Design/methodology/approach -- A post- positivist philosophical position and a deductive reasoning approach were adopted through this research. A mixed method was implemented including a qualitative study using a semi-structured interview technique on one of the two telecommunication operators in Lebanon in order to facilitate a ...

Purpose –the purpose of this thesis is to study the perceptions of the nurses and administrative employees at Albert Haykel Hospital concerning a “Management by Walking Around” program applied at that hospital and check whether the elements of management by walking around vary with the demographics of the respondents. Design/methodology/approach –Deductive in nature, this thesis uses descriptive and inferential statistical methods. A survey questionnaire was distributed to the employees of the nursing and administrative departments at Albert Haykel Hospital to study their perceptions regarding ...

Purpose: The purpose of this study is to empirically test the level of interdependence between three major assets: Gold, crude oil and USD index in terms of the return volatility spillover effects. This helps investors managing their portfolios and provides them with sense of direction on how to use these assets in portfolio diversification leading to a risk reduction benefits. Design/methodology/approach: Gold, oil and USD index volatilities are estimated using EGARCH (1, 1) model after detecting the stationarity and heteroskedasticity of the sample using the following diagnostic tests: Augmented ...