This thesis presents the important role of the foreign banks in Lebanon during the war and after the war until mid of year 2000. In spite of the significant role and the high customer perception of the foreign banks, their role has deteriorated due to high competition in the banking sector. Mergers and acquisitions within the local banks has created some giant banks, which are making the competition tough and pushing the sector few steps ahead, at the same time surviving as local bank in the market has become questionable for some banks. Alternatively, other foreign banks have arrived to the ...

The research is a study on Total Quality Management in higher education. More specifically, the ways of improvement at NDU will be discussed. Total Quality Management has given very good results in industry and business as a whole. The issue has started gaining in importance in theeducational field. In Lebanon, the quality improvement efforts are still very shy. After a review of the various functions of NDU, a series of interviews were conducted with Human Resources executives in various business entreprises. Moreover, a survey was conducted wih the students at NDU. On the other hand, another ...

As Lebanon's larger banks tap the international markets to increase their capital and long - term resources, the gap between small group of internationally active institutions and the general run of small, mainly family - owned banks continue to grow. Like their larger competitors, Lebanon's smaller banks need to raise capital resources to survive in an increasingly competitive market. In the last few years the Central Bank has encouraged mergers between smaller institutions and the acquisitions of small banks by larger ones. It has put pressure on smaller institutions by raising minimum capital ...

In today's highly competitive global marketplace, many manufacturers are seeking lower cost, higher quality processes in order to increase productivity and enhance flexibility. Many of these manufacturers seek a solution with lower paid workers by either importing them or moving manufacturing operations to low wage locations. Often this is done with disappointing results. Low labor costs are often offset by high turnover rates, low productivity, poor quality of work, high training costs, and high travel and transportation costs. An alternative solution for many manufacturers is automated ...

Purpose – The purpose of this study is to compare corporate social responsibility practices between five different sectors under the hospitality industry; beverage, nuts and oil, casual dining, hotel and fast casual across rural, urban and secondary areas. Design / methodology / approach – This research is qualitative by nature. A comparative case study methodology was adopted using semi-structured interviews with 32 targeted firms under different sectors of the hospitality industry in different Lebanese areas. The design of the interview guide was derived from the ISO framework of sustainability. ...

Purpose: This research attempts to analyze the impact of demographic factors and card ownership characteristics of Lebanese people on credit spending, and to investigate how total spending varies with respect to the selected variables. Design/methodology/approach: Deductive and quantitative in nature, this study relies on a sample of 2,169 cardholders over a period of sixteen years (2000-2016), and tests nine research hypotheses relating demographic factors and card owner ship characteristics to total spending per client “TSC”. Findings: The findings show that gender, income, settlement method, ...

Purpose: This study aims to find out the impact of the supervisor’s leadership style as well as the sales’ agents personality traits on sales performance in a life insurance company in Lebanon. Design/ methodology/ approach: The Multi-Factor Leadership Questionnaire (5X-Short) was adopted to assess the supervisor’s leadership style and the Mini-IPIP Questionnaire to assess the sales agents’ Big Five Personality Traits. The questionnaires were distributed to 200 sales agents.SPSS was used to analyze the data. Statistical tools such as analysis of variance (ANOVA) and regression analysis were ...

Purpose –The purpose of this thesis is to assess employees’ engagement in the nursing and administrative departments at Albert Haykel Hospital. Design/methodology/approach –Deductive in nature, this thesis uses a questionnaire survey to examine the extent to which the elements of engagement vary with demographic variables of the respondents as well as the existence of a significant linear relationship between them. The analysis of any variation and relationship is manipulated through the use of descriptive and inferential statistical methods. Findings –The results of this study show a variation ...

Purpose – This research attempts to unveil the plausible relations that may exist between internal strategic openness, perceived alignment, and engagement, as well as scrutinize how each may vary between employees of different demographic characteristics at microlevels of an organization. Design/methodology/approach – Employing a mixture of deductive and inductive reasoning approaches, this study poses six research questions and quantitatively tests twenty four hypotheses using a sample of 216 employees working in core banking functions at Bank of Beirut. Findings – The findings show that ...