Purpose: This paper aims to evaluate manager’s beliefs of what actions or practices are important during a crisis, and to evaluate their actions to test for the consistency between beliefs and performance in Lebanon. This will help assess how managers categorize diverse practices to formulate their crisis management beliefs and actions in hotels in Lebanon. Design/methodology/approach: the methodology applied used the quantitative approach of a positivist ontological and epistemological stance. The model that was employed was that of Importance-performance analysis to evaluate decision makers’ ...

In our world today organizations that provide community development programs are becoming more and more essential. With several countries going below poverty lines, and the increase in wars in the last few years along with the absence of government help in more than one country. Thus, the need for help is increasing in order to assist communities in building on the main principle of life which is to preserve humanity, by providing the minimum needed to preserve the human lives and supplying the commodities that are essential for human beings in order to live. These basic commodities include, ...

After the financial crisis of 2008, the Basel committee on Banking Supervision announced the Basel III reforms that can increase the quantity, quality, consistency, and transparency of a bank’s capital. Banks can adjust to the regulatory reforms in a number of ways. In this paper, we assume that Lebanese banks seek to pass on any additional costs of meeting regulations by raising the loan rates. The aim of this paper is to study empirically the relationship between capital and lending spreads of banks operating in Lebanon, group alpha. Following the release of Basel III requirements, Lebanese ...

Purpose – The purpose of this thesis was to investigate empirically whether sectoral and geographical diversification has an impact on bank performance in the MENA region. Design/methodology/approach – Sprouting from a positivist approach, the study encompassed 35 listed commercial banks from 11 countries in the MENA region during 2009-2015. Multiple regression on a balanced panel was used as the parametrical tool to test the impact of diversification on banks' risk and return in the MENA region. The consolidated sample of banks was divided also into 3 sub-samples to achieve homogeneity. ...

Organizational structure and corporate governance are two interrelated strategies that improve companies’ performance and contribute to its growth, expansion, and stability. Mainly, after the COVID-19 widespread, companies in Lebanon, especially SMEs and startups fell short in meeting their requirements because they lacked sufficient organizational structure, planning, and contingency plan. Therefore, this thesis has identified the multi-factors of SMEs, organizational structure, corporate governance, and how Lebanese SMEs dealt with the situation during COVID-19. Accordingly, the thesis adopted ...

Purpose – The purpose of this thesis is to determine the impact of the recent oil price decline on the GCC banking system. Design/methodology/approach – The econometric Chow model is used to test for structural breaks in the performance of selected sample GCC banks (Saudi, UAE, and Qatar banks) upon the occurrence of the recent oil price decline at the various aspects of bank performance (profitability, liquidity, credit quality, and capitalization). Findings – While Qatar banks are found to be resilient showing continuous performance over time, the Saudi and UAE banks are found to be significantly ...

The topic of this thesis is in the area of Management, Banking and Finance, and it focuses on the impact of using Direct Sales Agents (DSA) in Retail Banking at BankMed. The usage of DSA is becoming of main importance in today’s banking sector where customized and quick services are a must. The purpose of this paper is to evaluate customer satisfaction and loyalty from using Direct Selling Agents (DSA) services in retail banking, based on customers’ perception. This paper’s contribution is that there are only few studies dealing with the assessment of DSA in banking environments. As a result, ...

Purpose: The Pharmaceutical industry in Lebanon, as in other countries worldwide, has been witnessing an exponential growth rate. Pharmaceutical Sales Representatives, being the backbone of the sales departments of Pharmaceutical firms, have been at the highlight of the critique of this study that is intended to examine the motivation factors that are the most influential to their job satisfaction. Design/methodology/approach: The study targeted Pharmacists working as Pharmaceutical Sales Representatives in Lebanon. With the support of the Syndicate of Pharmacists in Lebanon, electronic copies, ...

Many companies seek to grow and develop their consumer and market base through international expansion. Foreign markets are normally targeted for more profit, brand building, and growth. Furthermore, expanding into foreign countries can be the cause of an unstable economic and political situation in home country. Internationalization has become very important in world's business, and companies should sustain with the ongoing stream of globalization and internalization. Venturing from domestic to other geographical countries is very crucial, and choosing the correct entry mode is even more ...