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Browsing Theses and Dissertations by Author "El Hashem, Elham, Ph.D."

Browsing Theses and Dissertations by Author "El Hashem, Elham, Ph.D."

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  • Mghames, Joseph Salim (2012)
    The fashion retail industry in the Middle East region is drastically expanding in most of the countries of the region with a great variety of international brands opening. The purpose of this thesis is to study the level of customer satisfaction in the region and try to design a complete training system to maximize customer satisfaction by optimizing customer service. Establishing such a system might be hard to design, yet succeeding in such initiative might allow retailers to gain an important competitive edge in times of sever competition and great expansion. The problem is that the customer ...
  • Bitar, Donna Antoine (Notre Dame University-Louaize, 2021)
    Purpose: The present research aims to explore the different factors influencing employee job satisfaction in Blom Bank branches in North Lebanon. Moreover, the impact of job satisfaction on employee retention was also investigated in this study. Another aim of the study was to investigate the impact of rural-urban differences on the job satisfaction of the employee. Design: Primary data was collected from the employees working in five branches representing urban and rural areas of Blom Bank Lebanon, mainly Zahireh Branch, Amioun branch, Halba branch Boulevard branch, and Azmi branch of Blom ...
  • Rizk, Elie Georges (Notre Dame University-Louaize, 2020-11)
    Purpose – The purpose of the study is to investigate the differences and similarities that may exist between female and male principals’ leadership styles in Catholic schools in South Lebanon. Design/methodology/approach – This study used the mixed methods design. More specifically, the study adopted the Explanatory Sequential Design and worked with primary data. It started by collecting and analyzing quantitative data through a surveybased questionnaire, then collected and analyzed the qualitative data through two focus groups. In the first phase, the deductive approach, with a ...
  • Salameh, Micheline (Notre Dame University-Louaize, 2010)
    Does your Appraisal System Work? Can Appraisal System work as a method of retaining human power and work as a strategy for building culture? Each year, employees and their immediate bosses enter into an elaborate gaming exercise called the annual performance appraisal. Most of it is form filling, and yet every company goes through the ritual. It's time to reappraise appraisal systems. Appraisal systems require constant rejuvenation and renewal. If appraisal systems have to serve development purposes without creating any insecurity or defensiveness we need to learn to treat employees with a shade ...
  • Nakhoul, Maya I. (Notre Dame University-Louaize, 2010)
    Business organizations nowadays may have the money and the resources to succeed but their people may not be ready to work professionally. It doesn't matter how many office buildings and production facilities the organization has, without proper Human Resource management, the business will fail. This is most relevant in the hospitality sector which is a labor intensive industry, highly reliant on well-trained employees. Different trainings, seminars and workshops are very popular in all businesses fields. Business organizations, such as hotels, are investing money in their personnel. It needs ...
  • Hosni, Rasha Shukri (Notre Dame University-Louaize, 2011)
    The topic of this thesis is the area of organizational behavior and human resources, and it is: "motivation and empowerment on the job for teachers: the case of four 'American-type' private schools managed by School Development Consultants (SDC) in Lebanon". As a result, the following are the two research questions that were explored: What are the problems faced by the faculty of the four schools that are resulting in a lack of intrinsic motivation, specifically empowerment? As a result of the findings in researcxh question 1, what type of plan should management develop to secure an increase in ...
  • Kairouz, Christina (Notre Dame University-Louaize, 2015)
    Purpose -- the purpose of this thesis is to study and analyze the value of training and development with regards to the satisfaction and motivation of employees. Furthermore, this thesis tends to shed light on Kettaneh Company and better understand whether the training performed in this company is important and successful in enhancing the employees’ their performance and satisfaction. Design/methodology/approach -- in this thesis, the qualitative and quantitative approaches are used in presenting and analyzing the data. Primary data from a questionnaire and unstructured interviews was collected ...

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