The research is a study on Total Quality Management in higher education. More specifically, the ways of improvement at NDU will be discussed. Total Quality Management has given very good results in industry and business as a whole. The issue has started gaining in importance in theeducational field. In Lebanon, the quality improvement efforts are still very shy. After a review of the various functions of NDU, a series of interviews were conducted with Human Resources executives in various business entreprises. Moreover, a survey was conducted wih the students at NDU. On the other hand, another ...