Khairallah El Maalouf Aji, Soha
(Notre Dame University-Louaize, 2008)
Global competition and increasing customer awareness have made the quality as the
key indicator for customer requirements and satisfaction as well as a success factor to
achieve competitive advantage. Under these circumstances, companies try to become
quality leadership companies and start to implement certain quality management
approaches.
Consequently, this research analyzes the production processes of a Lebanese
company- SecurSofiware- operating in the information technology industry and facing
deficiencies in its software production management.
The objective of this research is to ...