Public transit is considered nowadays a basic mobility service helping people reach their destinations. However the absence of optimized public transport services in Lebanon and the increased dependency on private cars by the Lebanese are the major concerns of this research study. The key finding indicate that in order to increase public transport usage, the service should be designed in a way that meets the levels of service required by customers and by doing so, attract potential users. The present study investigates the accuracy of perceptions of Lebanese public transport users and private ...