Enterprise resource planning – ERP – is among the latest technologies that companies have undertaken. Typically it is a software package that has a centralized database for several modules; these modules could be customized based on the organization’s needs. Since the cost of an ERP implementation is considered to be very high, it is critical for organizations to make it a success and start having return on their investment. But what makes an ERP implementation project successful? How to evaluate its success? These are the questions addressed by the thesis. Answering these questions, a research ...