Changes have been the password of the healthcare industry for the last three decades. It is known that the healthcare field is affected by three factors: quality, cost and operations (standard of care). These three factors are affecting each other and they are in constant change. Customer demand for better quality of care and safe patient care is increasing; new technologies and medical innovation are emerging every minute. Therefore change is inevitable in a modern healthcare system if standards of patient care are to be maintained and improved. In all businesses and in the healthcare ...